• 31. Don’t say no to a client. If they want something you can’t deliver, tell then what you can do instead.
  • 32. Make it clear you have the best interests of the customer at heart. If it is obvious you just want to make a sale, you’ll lose them in a short period of time.
  • 33. Always appreciate the past business from the customer. Make it a point to mention it. They’ll feel special because you remembered.
  • 34. Say the client’s name now and then. One’s own name is the sweetest sound many people ever hear.
  • 35. Even in email correspondence, always address the customer by name from time to time.
  • Previous Upsell Tactics posts:

Upsell Tactics Tips 01
Upsell Tactics Tips 02
Upsell Tactics Tips 03
Upsell Tactics Tips 04
Upsell Tactics Tips 05
Upsell Tactics Tips 06

-

RIM Planning In-App Payment Service – Will it Catch on? – Berry Review.com
During DevCon RIM presented their upcoming in-app purchase system and displayed a demo of it working in the Bloomberg app. The idea is that you can get a free or commercial application and then purchase additional functionality or information at a

GameStop to start selling DLC in store wait, what? – Ars Technica
Many have wondered just how retailers like GameStop will be able to survive in the future if digitally downloaded content becomes widespread. As it turns out, the answer is simple: GameStop will sell DLC itself. According to a report from Variety

Affinion Unveils Enhanced Online Marketing Standards – Yahoo Finance
NORWALK, Conn., Nov. 13 /PRNewswire/ — Affinion Group today announced industry-leading consumer protection policies. Over the past several months, Affinion has cooperated with the Senate Commerce, Science, and Transportation Committee in its

Symon Communication Joins The Dallas 100 – Earthtimes
Symon Communications, a global provider of in-venue visual communication and digital signage solutions, announced today that it was chosen as one of the 100 fastest growing companies in North Texas by Southern Methodist University’s Caruth

CRM for Financial Services, Part 2: Keeping the ‘R’ in CRM – CRM Buyer
As CRM evolves to building improved customer affiliations, it appears that the opportunity for vendors to meet future requirements is still wide open. Financial firms could well gravitate from home-grown CRM systems to those provided by vendors whose

Related posts:

  1. Upsell Tactics Tips 10
  2. Upsell Tactics Tips 09
  3. Upsell Tactics Tips 06
  4. Upsell Tactics Tips 08
  5. Upsell Tactics Tips 03

Tagged with: • • • • • • • • • • • • • • • • • • •

Filed under: Upsell Tactics

Like this post? Subscribe to my RSS feed and get loads more!