• 21. Keep it short. No one likes a long-winded salesperson.
  • 22. Keep it real. Don’t make promises you can’t keep.
  • 23. Keep it on topic. Don’t prevaricate, hoping to weaken the client. It backfires most of the time.
  • 24. Keep it honest. Stand by everything you tell the customer.
  • 25. Be enthusiastic about the products you upsell. If you aren’t, then the customer won’t be.

Previous Upsell Tactics posts:

Upsell Tactics Tips 01
Upsell Tactics Tips 02
Upsell Tactics Tips 03
Upsell Tactics Tips 04

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Capital One Calls To Dun For Payment Before It’s Even Due – The Consumerist (blog)

Capital One Calls To Dun For Payment Before It’s Even Due
The Consumerist (blog)
Oh, and to try to upsell him. I got a call from my mother-in-law yesterday, saying that someone had called her Saturday night (11PM, no less), and asked for
Capital One Tricks Customer Into Not Activating Emergency Payment Protection PlanThe Consumerist (blog)

all 2 news articles »

smartFOCUS Drives AAA to More Than $1 Million Increase in Incremental Sales – Centre Daily Times


Proactive Investors UK

smartFOCUS Drives AAA to More Than $1 Million Increase in Incremental Sales
Centre Daily Times
smartFOCUS’s full suite of marketing software to increase cross-sell and up-sell opportunities across the association’s more than 51 million members.
AAA takes better control of marketing campaigns with smartFOCUS softwareProactive Investors UK

all 7 news articles »

Web.com, Inc. Q3 2009 Earnings Call Transcript – Seeking Alpha (blog)

Web.com, Inc. Q3 2009 Earnings Call Transcript
Seeking Alpha (blog)
over the past year while it has been more difficult to grow the top line and it provides us with a long term opportunity to up sell and cross sell.

and more »

Related posts:

  1. Upsell Tactics Tips 04
  2. Upsell Tactics Tips 07
  3. Upsell Tactics Tips 06
  4. Upsell Tactics Tips 10
  5. Upsell Tactics Tips 09

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